Jaz in The City Amsterdam

The shower in my room wasn’t working properly. I was moved to a different room, but the same issue occurred. The high-tech touchscreen controls didn’t respond, and the water temperature was preset to an extremely hot level with no way to adjust it. It made the shower unusable. Disappointing, especially after changing rooms. Staff were polite, but the issue remained unresolved.

The checking process was too long having to do it yourself with no help from the staff

Location is ok depending where you need to go. For me, it was close to our office, therefore it was good. What stood out the most, and left a negative impression with everyone in the party, was the check-in process, which: 1)It required all of us to scan a QR code and fill out information, etc. I had never been to a hotel that "forced" customers into this, certainly not a hotel that claims to be four stars. It's ok to offer, but to make everyone do it was definitely a big negative, especially when the stuff is just "looking at you" whilst you do it (in any other hotel it would be the reception stuff doing the necessary). 2)Even though I had booked a room for two, it was just me travelling. The QR code process however kept giving an error as, because it was a booking for two originally, I had to enter a second name, even if I was alone. Clearly the technology is deficient, which makes the whole experience even more annoying. 3)No water in the room, nor anything available in the mini bar (I don't believe there was one, at least not that I cam remember). Again, first hotel I experience this, a bottle of water seems to be the most basic thing, for what they charge this would certainly be a nice thing to do. I appreciate there may be challenges beyond the hotel's control sometimes but it feels that everything negative here was deliberate, therefore I do not recommend.

I was traveling with a group of friends for the Usher concert (amazing performer!) and the hotel was connected to the concert venue, which was perfect! I liked the boutique feel of the hotel, lots of natural light in the rooms. If you have any plans to venture into city center, you do have to Uber or walk to the metro, which was ~10 min walk from the hotel. I would stay here again, especially if I’m attending an event at the Ziggo Dome.

Despite being similar to the typical modern chain hotels, the hotel has a character with its music-based design. Everything in the hotel was great: cleanliness, the variety, and quality of the breakfast, the mini gym and the spa. The restaurant and bar are lively. The location is not the best for connecting to the city center but it is well connected to the airport and to Utrecht.

Rooms were much bigger than standard hotels in the area which was a huge plus.