The Ambassador Seoul - A Pullman Hotel

Comfy room with nice view and facilities in the hotel. 5 mins walk from subway station to hotel and wow pass machine in lobby which is super convenience for tourist. Room with the view of N Seoul Tower and bluetooth speaker and can watch Youtube and Netflix on TV. Friendly staff in the hotel and especially the staff in concierge. Highly recommend and will definitely come back for next trip in Seoul

clean and spacious room Friendly and helpful staff Quite location

Comfortable warmly decorated rooms with basic essentials, toiletries are chargeable items. Only negative is room temperature is centrally controlled and temperature control in room do not work efficiently hence room remain overly hot.

Service was amazing, warmly greeted by all the staff! No issue with cleanliness other than a weird smell in the bathroom but the cleaners attended to it quickly. We were lucky to get a good view from our room, and lucky to experience snow during my stay there. Food and desserts were perfect. They had a cash currency exchange machine at the lobby that couldn’t accept overseas cards. Location wise, its 15mins walk to the station, Airport express stops directly at this hotel. Just pay to the driver. Really convenient for this one, about 1hr30mins to Incheon Airport.

In fact, so many things were good about this hotel and most of the staff were kin (despite not always Necessarily very helpful to the hotel policy). However, I'm putting only 2/5 for service because the last day when I was leaving I wanted to ask one of the front desk staff a question and the way she reply to me with her hand from afar without saying a word in the most impolite and condescending manner, which is very shocking not only because I'm a client but also that it comes from a korean (as if she was telling me to shutup) because she was busy talking to her colleagues apparently that they were squatting and hidden by the desk. I think she is the same girl who ran toward a guy who seems to be either a celebrity or a cheabol to welcome him warmly and do his paperwork with other staff members. One of her colleagues came towards me and I mumbled with a few words saying that this was very unprofessional. In fact, it was not only unprofessional but it was extremely impolite. I hope that they will talk to her so she can work on her manners better especially when it comes to clients. It is a pity because I can't even remember the good deeds of her colleagues because of what she did. Was the experience ok? yes it was ok except for this very extremely unpleasant experience a few hours before I left Korea. Will I ever go back again?!!! Never! Despite that there are some hotels that are very far from the city center like walker hill, I still go every year just because they have the best staff and service.

The hotel was a pleasant stay, not our first time here. The rooms were large and spacious, well furnished and very comfortable.